The project's requirements have been implemented starting from the possibility of communicating with the citizens to follow up the status of the citizen's request for the required service with the performance of a service of excellent quality and fast and at reasonable prices for the convenience of the citizens. Monitoring the performance of the service through applications to monitor the performance of the call center operators, Issued during the period and follow-up performance of each operator and finally save recordings of outgoing calls so that can be consulted when needed.